Privacy Policy

1. Introduction

Welcome to Caviar & Coffee ("we," "us," "our"). We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://caviar.coffee), use our services, or interact with us, particularly in the context of our software development and AI integration services.

It also describes your privacy rights and how you can exercise them.

2. Information We Collect

We may collect various types of personal information, including:

2.1. Information You Provide Directly:

• Contact details (e.g., name, email address, phone number) when you fill out forms, subscribe to our newsletter, or contact us.
• Information related to job applications.
• Information provided when you engage our services (see section 2.3).

2.2. Information Collected Automatically (Website Usage):

• Log data (e.g., IP address, browser type, operating system, pages visited, referring URLs).
• Cookie data (see our Cookie Policy section below or a separate Cookie Policy document).
• Usage analytics for our website.

2.3. Client Data and Data for AI Integration & Development:

• Client-Provided Data: Information, including potentially personal and sensitive data, that you (our client) provide to us for the purpose of software development, AI model training, and AI system integration. This may include datasets, databases, user information relevant to your project, etc. We handle this data as per our contractual agreements with you and this Privacy Policy.
• Data for AI Model Training: Specific details on the types of data used to train our proprietary AI models or models developed for you, its source (e.g., publicly available, client-provided, synthetically generated), and its nature (e.g., anonymized, pseudonymized, aggregated).
• Data Processed by AI Systems We Develop/Integrate: Information about the data that AI systems we develop or integrate for you will process during their operation.

3. How We Use Your Information

Your personal information may be used for the following purposes:

3.1. To Provide and Improve Our Website and Services:

• Operating and maintaining our website.
• Responding to your inquiries and support requests.
• Personalizing your experience on our website.

3.2. For Client Engagement and Service Delivery:

• Fulfilling our contractual obligations to you for software development and AI integration projects.
• Communicating with you about your projects.
• Providing customer support related to our services.

3.3. For AI Development and Integration (Client-Specific):

• Developing, training, testing, and deploying AI models and software solutions as per our client agreements.
• Integrating AI solutions into your existing systems.
• Providing analysis and insights based on data processed by AI systems (as agreed with the client).

3.4. For Our Own AI Model Improvement (If Applicable and Consented):

We do not directly train our proprietary AI models or improve our services using client-derived data, even if anonymized or aggregated, unless explicitly agreed upon in specific client contracts and with your explicit consent.

3.5. Marketing and Communications (With Consent):

Sending you newsletters, updates, and promotional materials if you have opted in.

3.6. Legal and Security Purposes:

• Complying with legal obligations and regulatory requirements.
• Protecting our rights, property, and safety, and that of our users and third parties.
• Detecting and preventing fraud or security breaches.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• 4.1. With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
• 4.2. Service Providers: With trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting providers, analytics providers, payment processors). We ensure these providers have appropriate data protection measures.
• 4.3. Third-Party AI Platforms (If Applicable): If we utilize third-party AI platforms or APIs (e.g., OpenAI, Google AI) as part of our service delivery to you, the handling of data, including any anonymization practices and the privacy terms of these platforms, will be subject to the specific terms outlined in our contractual agreements with you.
• 4.4. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• 4.5. Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• 4.6. Client-Directed Sharing: Data provided by a client for a specific project may be shared as directed by or agreed with that client, in accordance with our contractual agreement.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including data used in and for AI systems. This includes following best practices to minimize the attack surface, standard encryption for confidential information, access control restricted to only those who need permissions via a role-based system, and heavy authentication. All specific security details are outlined in our contracts. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and as agreed in our client contracts. No data is retained unless explicitly mentioned in a contract and agreed upon with the client to achieve a specific means.

7. Your Data Protection Rights

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal information:

• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

8. AI and Automated Decision-Making

The use of AI systems and any automated decision-making processes, including their potential effects on individuals, transparency, safeguards (such as human oversight or the right to review decisions), and profiling, are entirely dependent on and governed by the specific contracts between Caviar & Coffee and its clients. No information is collected or processed through AI systems unless explicitly agreed upon in these contracts.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Any such international data transfers, including the countries involved and the safeguards in place (e.g., Standard Contractual Clauses, Adequacy Decisions), are entirely dependent on and governed by the specific contracts between Caviar & Coffee and its clients.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. The specific types of cookies used and their purposes are detailed in our separate Cookie Policy, which is available on our website.

11. Children's Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: